Frequently Asked Questions
Q: Is the plugin compatible with the latest version of wordpress?
A: Yes! The Ultimate WordPress Mobile Redirect plugin will is up-to-date and works with the latest version of wordpress – https://wordpress.org/download/.
Q: Will this work for visitors coming to my website from an iPhone?
A: Yes! The Ultimate WordPress Mobile Redirect plugin will work for all of the major smartphones on the market. This plugin uses the most reliable forms of detection – PHP user agent detection.
Q: Does the plugin work for tablets – like the iPad?
A: Yes! We’ve gotten enough requests to add tablet redirection, that we have implemented this into the plugin. You can now set a different URL for every page & post if you’d like your visitor redirected to a special URL when coming to your website from a tablet.
Q: What is the “Automatic Override” feature and how does it work?
A: The automatic override allows you to set a period of time that a user who clicks on the “view desktop website” to continue seeing the desktop version of your website when they visit your website.
For example, if a website visitor comes to your website on a mobile device and visits page A, if they click link B and there is a dedicated mobile page for page B, they will automatically be redirected to the dedicated mobile page. But, if they click the “view desktop website” on page A and then click a link for page B, they will again be transferred to the dedicated mobile page for page B. But, if you setup a automatic override period they will continue to see the desktop website as they’ve requested. So, if set the automatic override for 1 day, then once the website visitor clicks the “view desktop website” link they will continue to see the desktop website for 1 day – since they made the request to view the desktop website and not the mobile website. This gives your website visitors a better user experience since they won’t be jumping back and forth between mobile and desktop websites. The better a user experience, they better chance of converting them into a sale, lead, subscriber, etc.
Q: Can the page I redirect the visitor to be on the same wordpress installation?
A: Yes, the redirect will work even if the redirect URL is on the same wordpress installation! Just make sure you don’t have a redirect set for the mobile page on your wordpress installation or else your website visitor will get stuck in a redirect loop.
Q: I lost my license code. How can I recover it?
A: Send us an email to – firstname.lastname@example.org with the email address used at purchase and we will email you your license code.
Q: Can I have the plugin bypass the mobile redirect for a specific post and/or page?
A: Yes! You can either turn off the redirect for a specific page/post or you can add a link to your mobile page for a mobile visitor to be taken back to the “desktop” site when clicked. The plugin will automatically provide you with the specific “desktop” link you should use for each page and post.
Q: I’m running into redirect issues and I have W3 Total Cache installed. What should I do?
A: In the W3 Total Cache settings, (“Performance” tab in the wp-admin) > Page Cache > Reject User Agents, and enter the following User Agents:
Q: Will I receive updates for this plugin?
A: Yes! As long as you have an active subscription you will receive lifetime updates for the Ultimate WordPress Mobile Redirect plugin. Updates are automatically sent through the wordpress plugins area of your website and can be updated with the push of a button.
Q: How many websites can I install this plugin on?
A: There are 3 different licensing options:
1. Single License (Install & activate the plugin on one single website)
2. Unlimited Personal License (Install & activate the plugin on all of your own websites)
3. Agency License (Install & activate the plugin on your clients’s websites)
Q: Can I upgrade my license option?
A: Yes. Send us an email to – email@example.com and we will let you know how you can upgrade your plugin at a discounted rate.
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